Here are answers to some of the most common questions we get.
Oh no! The piece I want is sold out! Will you be getting any more?
We will be restocking over the coming weeks and months.
You can sign up for a 'back in stock' notification via the link on the product page.
We have over 600 different style/colour/size combinations across our range, so although we work hard to predict demand and keep stock topped up, we only have very small quantities in some variations, and we can't always guarantee when we will have the exact piece you want in your choice of colour and size.
Particularly for newer styles, where popularity is harder to predict, there may be periods of time where we have very low or no stock. Our pieces take a long time to make - from the point of placing an order it can take 2-3 months for the fabric to be ordered and dyed, the sequins to be made, the garments to be cut and stitched, the sequins to be hand-embroidered onto the garments, and then the pieces to be carefully checked, packed, and sent to us. On top of that, our makers now ship the majority of our orders to us by sea instead of airmail, which takes almost 2 months instead of just a few days, but is significantly better for the environment.
We thank you for your patience and understanding. This is slow fashion!
These colours are retired and will not be restocked:
Amethyst, Chameleon, Emerald, Ember, Fox.
These styles are discontinued and will not be restocked:
Audrey skirt, Georgie dress, Gwen top.
Help! I made a mistake on my order. Can I change it?
If you need to make a change or cancel your order, please email us within 2 hrs of placing your order. If you made a mistake with the shipping address on your order, please let us know ASAP (by phone is best, on
Please TAKE YOUR TIME when ordering, and choose carefully. Check that your cart contains the correct style, colour, and size, and that your name and address is entered correctly, before you pay.
If your order has already been shipped before you notify us of a mistake in your address, we will not be liable for a parcel being sent to a wrong address. If you ordered the wrong item and don't notify us in time before it is shipped, you will need to use our UK returns portal or our International returns portal to return it. UK customers can do an exchange or opt for gift credit to order the correct item, international customers will need to place a new order for the correct item.
We'd be very grateful if you could help us avoid unnecessary returns by ordering carefully. Every return costs us a significant amount of money in postage, packaging, handling time, and lost card processing fees (these don't get refunded to us from the card processors when we refund your payment)
Can I exchange the item I ordered?
Yes - the process is slightly different depending on if you are in the UK or overseas. Please find all the info on exchanges and returns HERE
I placed two separate orders. Please can I combine postage?
Orders placed separately will be sent in two separate packages, this is to keep all of our systems in check and keep everything streamlined, for example when it comes to tracking of shipments, and processing of returns or exchanges.
If you are ordering from overseas, we cannot combine multiple orders into one shipment. Please take your time and choose carefully - we offer free shipping for you over a certain cart value, however every shipment we send costs us money in packaging and shipping so we would be grateful if you can try to buy all items in one order. We have a cap of 6 items per order, so if you need to order more than this, you will need to place separate orders.
Do you have a physical store, or any stockists I can visit, so that I can try on pieces?
We don't have a physical store, sorry! We occasionally hold pop-ups in London, but we don't have any in the pipeline at the moment.
We don't sell to stockists. This is for two reasons: so that we can keep our prices down, and so that we know when you buy direct from us, we can give you the best customer service and shopping experience, because no one knows our products like we do!
There is detailed sizing info in the Size Guides on every product page. If you need any help with sizing, styling, or anything else, you can always reach out to us via the live chat button in the bottom right corner (this comes straight through to us on WhatsApp) or by email or
I'm going to Glastonbury Festival and have seen that you will be trading there. Will you have all the same stock available in your festival stall as on the website?
Our website stock and festival stock is all from the same stock.
We can't guarantee that something you have seen on the website will also be available at the festivals - availability changes fast as we often have only small quantities of each colour & size at any one time.
You are welcome to order online before the festival and collect your order from the festival stall - please let us know in the Notes section when you order.
We can't guarantee we will have a particular item available in the festival stall as we have over 1000 different style/colour/size variations, so it is impossible for us to make sure everything is always in stock!
If your heart is set on a specific piece, and you can see it available on the website, your safest bet is to order it there and then - don't wait and expect to definitely be able to get it at the festival.
We will also have some seconds and samples available in the festival stall at discounted prices. These items are NOT available online, sorry.
Please note, we CANNOT accept returns of online orders in the festival stall. All online orders MUST be returned by post to our office.
Do you do a student or NHS discount?
We price our products really carefully, and we don't do any wholesale or have stockists - this means we can offer the fairest price direct to you. We use the very best materials to make the highest quality products. This doesn't allow big enough margins to be able to offer discounts.
How long will delivery take?
Pip, our wonderful dispatch manager, works as fast as she can to get your orders out from our studio in Cornwall, UK.
Delivery usually takes 2-3 working days for UK Express, and 3-5 working days for UK Standard.
International orders are sent by DHL and will usually arrive in 2-7 working days depending on your location.
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NOTE: updates about any changes to normal delivery times will be posted at the top of our DELIVERY info page HERE. There you can also find more detailed info about delivery, including info for different countries.
During our busiest periods, we may be 2-3 days or more behind our usual delivery times, and occasionally longer if we are closed or on holiday. Closures or holidays will always be announced on the DELIVERY page or on a banner at the top of our website.
I've placed an order but haven't received any shipping updates, why?
You can track your order progress HERE. The tracking info may not be available immediately, while we prepare your order for dispatch. At our busiest times, there may be 2-3 days delay dispatching your order. If you need any help, you may find the info you need on this FAQ page, but if not, feel free to contact us
My order hasn't turned up. What should I do?
Firstly, don't panic! We are here to help track down your order. If it has gone missing (this is rare) we will offer you a replacement or refund.
Please read the two questions above, and track your order HERE
If the tracking says your order has been delivered, but you haven't received it, if you are in the UK, please check with your local Royal Mail delivery office – they may have attempted delivery when no one was home. They should leave a card to notify you, but occasionally they don’t! It may be worth checking with your neighbours too, in case your postman has delivered to them.
If you are overseas, track your order HERE, but if that doesn't help, please contact your local DHL facility.
If there is still no sign of your package, please contact us within 30 days of ordering. And don't panic! We will help. If we can't track down your original order, we will send out a replacement or refund you.
If you contact us beyond 30 days, we may not be able to submit a lost parcel claim.
What is your Returns policy?
Please click here for info on RETURNS.
Please click here for more general info on DELIVERY.
It looks like my size has sold out :( Will you be restocking?
We will be restocking the new collection over the coming weeks and months.
You can sign up for a 'back in stock' notification via the link on the product page.
We have over 1000 different style/colour/size combinations across our range, so although we work hard to predict demand and keep stock topped up, we only have very small quantities in some variations, and we can't always guarantee when we will have the exact piece you want in your choice of colour and size.
Check the SIZE GUIDE link on every product page for product-specific sizing info. Check your measurements against the guide and you may be able to size up or down as often our sizing is designed to be flexible.
Can I try your clothes on in person?
If you're a lucky Glastonbury ticket holder, then we'll see you there in the Circus fields.
Otherwise, we offer try-on appointments in our Cornwall studio between October and April on Friday afternoons. To book in, please email us
Has your sizing changed?
We tweak the sizing and fit of some styles each year, to strive to continuously improve them and make our sizing as consistent as possible across our range.
Because of this, if you have bought from us before, a new purchase from a different collection might fit a little differently.
The best way to find your best fit every time you purchase is to please read the SIZE GUIDES on the product pages carefully before ordering. We update these with each collection, and they are specific to each product. You will find the link on every product page.
Ideally, check your measurements, and compare to the Size Guide for the product you would like, to help you find the right size.
I'm a different size on my top and bottom. What size leotard or jumpsuit should I buy?
Our Aphrodite, Iris, and Electra jumpsuits are stretchy, so there is some flexibility in the fit. You can usually select the size which is halfway between your biggest and smallest size (for example if you are size 10 on your top half and 16 on your bottom half, choose the Medium, which is a 12-14) unless you are very tall, in which case you may like to size up.
For our Mella playsuits and Orphea jumpsuits, these are not stretchy. The waist band on these is designed to be snug, however the bottom half has more room, so you can usually select your best size by picking the one that most closely matches your waist measurement (find the garment measurements in the Size Guide on the product page) in the confidence that the cut of the leg will allow for more room at the hip.
Our Sea Circus playsuits, Fifi, and Jazmin leotards are forgiving around the hip, so you can size these according to your top half size if your bottom half is bigger.
Are there any other changes to the fit of repeat styles?
Yes, we have made the following improvements:
We have tweaked the sizing of the Mella playsuits and Juno shorts. Garment measurements can be found on the Size Guide on the product pages, so please check these before ordering even if you have bought these styles before, as the sizing has changed.
The Indus sequin leggings now have a higher waist for a more flattering fit.
We have improved the fit of the Electra jumpsuit by adding more length in the body, and more curve in the gusset.
Will you carry on selling your past season collections?
Yes. We believe in slow fashion, so we continue selling the pieces we have left from past seasons, alongside current collections.
Where we have made any changes to sizing or fit of a repeat style, or discontinued a style, the older stock will be moved to our Archive, and sold at a discounted price. If you subscribe to our mailing list you will receive a password and link to access this section in the online shop.
Will you be discounting older stock?
We occasionally offer discounts. Our mailing list subscribers will always be the first to hear about any sales, discounts, or special offers, so make sure you have signed up HERE to be in the know.
Some remaining pieces from older collections are available at discounted prices in our ARCHIVE section. You will need to sign up to our mailing list for a password to access this section.